Privacy Policy

1. Introduction

TriplePixel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify applications and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our applications.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Install and use our Shopify applications
• Register for an account or subscription
• Contact us for customer support
• Subscribe to our newsletters or marketing communications
• Participate in surveys or feedback forms

2.2 Store and Customer Data

When you install our applications, we may access and collect:

• Store information (name, domain, contact details)
• Analytics and usage data from your store

2.3 Automatically Collected Information

We automatically collect certain information when you use our services:

• Log files and error reports
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, operate, and maintain our applications and services
• Functionality: To enable core features like recently viewed products, analytics, and recommendations
• Customer Support: To respond to your inquiries and provide technical assistance
• Improvements: To analyze usage patterns and improve our applications
• Communications: To send you updates, security alerts, and administrative messages
• Marketing: To send promotional materials (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Security: To detect, prevent, and address technical issues and security threats

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Cloud hosting and storage providers
• Analytics and monitoring services
• Customer support platforms
• Payment processors

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal processes or government requests
• Court orders or subpoenas
• Protection of our rights and property
• Prevention of fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response procedures

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We will delete or anonymize your information when it is no longer needed, unless we are required to retain it for legal or regulatory purposes. Typically, we retain:

• Account information: For the duration of your subscription plus 3 years
• Usage data: For up to 2 years for analytics purposes
• Support communications: For up to 5 years
• Financial records: As required by applicable tax and accounting laws

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience with our applications. These technologies help us:

• Remember your preferences and settings
• Analyze usage patterns and performance
• Provide personalized content and recommendations
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences, but disabling cookies may affect the functionality of our applications.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, such as standard contractual clauses or adequacy decisions, to protect your information.

10. Children's Privacy

Our services are not intended for children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: